In short
When the payroll module is deactivated in Tripletex, the system no longer shares payroll vouchers with Accountflow. This affects all accounts used by the payroll module – including bank accounts, accrual accounts, and expense accounts – and causes the balance to appear incorrect or incomplete.
💡 This often happens when downgrading a Tripletex subscription, for example from “Smart” to “Micro”.
This is usually noticed when the trial balance in Accountflow is incorrect. It may be difficult to identify the cause, but upon closer review it often turns out that payroll-related accounts show discrepancies – for example missing balances on accounts for sick pay refunds or holiday pay.
Option 1: Reopen the payroll module temporarily
If possible, you can:
Reactivate the payroll module in Tripletex.
Fetch historical payroll vouchers again in Accountflow by updating the balance.
💡 After fetching the vouchers, you should avoid updating the period again if you deactivate the module once more. That will cause the data to disappear again.
Option 2: Manual reconciliation
If you do not want to reopen the payroll module, you can:
Perform manual reconciliation for accounts with missing data.
Fetch payroll vouchers directly from the reports in Tripletex.
Compare these with the remaining data in Accountflow.
Status for permanent solution
Accountflow is working together with Tripletex to find a solution that makes it possible to display historical payroll vouchers even after the module is deactivated. Until this is in place, we recommend that you either retrieve the data before the module is closed – or perform the necessary manual checks.