What causes the error message?
The error message means that the user you are trying to create already exists in Accountflow – even if you may not see the profile in the user list.
This can be due to two reasons:
The user exists in the list but is deactivated.
The user is already created in another organization and is therefore not visible to you.
Step by step: How to solve the problem
1. Search for the user in the user list
Go to User under Settings & Admin in the menu on the left.
Reset any filters in the list so that deactivated users are also shown.
Search for the user’s email address or name.
2. Activate the profile if it is deactivated
If the user is listed as deactivated, click the person icon in the Actions column.
The user will then become active again and can log in.
3. If the user is not in the list
It means the user was created in another organization in Accountflow.
The user profile is then only visible to users who have access to that organization.
4. Solution: Grant access via group
You can give the user access to your organization by adding the profile to a company group or user group.
This is handled by our support team.
📩 Send an email to [email protected] and provide the email address of the user you want to grant access to.