Step by step: Check missing bank transactions
1. Log in to Aiia
Go to https://app.aiia.eu and log in.
Note that you need to log in to Aiia with the same user who added the relevant bank accounts in Accountflow. To see the username in Accountflow, go to Settings & Admin > Reconciliation > Bank Settings.
2. Check if transactions are available
Go to the Banks tab and click on the connected bank.
Select the Transactions tab to check that the lines exist and are valid.
3. Try to update bank data
Click Options and select Update account.
Follow the instructions to update bank data.
💡 If transactions still do not appear after updating, you must contact Aiia for further assistance.
4. Fetch transactions in Accountflow
Go to Account under Reconciliation in the menu on the left and click into the bank account.
Click Fetch transactions to retrieve updated data from Aiia.
